Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at novitheera@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at novitheera@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Returns Condition

Items must be:

  • Unworn
  • Unwashed
  • In original packaging with tags

Any used or damaged items will not be accepted.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchange Policy

Customized items: non-exchangeable
Bridal products: completely non-exchangeable
Plain items: exchange requests accepted within 24 hours of delivery
Exchanges are only available for size changes, and depend on availability
Exchange includes a 250 EGP fee
Shipping costs are covered by the customer
Please make sure to carefully check the size chart before ordering


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Faulty Items Policy

If you believe your item is defective:

  1. Send clear photos to customer service
  2. The case will be reviewed by our team
  3. If approved, store credit will be issued

Minor traces from production (embroidery/printing residue) are not considered defects.
We recommend washing all items before first use according to care instructions.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novitheera@gmail.com.

 

Important

All orders are final after confirmation
Customized designs are final after mock-up approval by